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Home / FAQ

Frequently asked questions

Quick answers about Bergehost in one place. For step-by-step guides, see the knowledge base.

General

Who is Bergehost?

Bergehost is the hosting company of Berge Limited, run by Berge Host Limited in Lagos.

Do you have support at night?

Yes, 24/7 by live chat, WhatsApp, phone and tickets.

Billing

How can I pay?

By card, bank transfer, USSD or wallet balance, in Naira.

Do prices go up at renewal?

Domains renew at the listed renew price; hosting renews at your plan price.

Do you offer refunds?

Yes, shared hosting has a money-back period. See the Refund Policy.

Domains

Who can register .ng?

Anyone can register .com.ng and .ng.

How long does a transfer take?

Usually 1–5 days.

Hosting

Is migration free?

Yes, on every hosting plan.

Can I upgrade later?

Yes, at any time; you pay only the difference.

What is privacy-focused hosting?

Offshore hosting with minimal personal data. The Acceptable Use Policy still applies.

Email

What is BergeMail OS?

Our webmail: inbox, calendar and contacts in your browser.

Does email work on my phone?

Yes, with Gmail, Outlook and iPhone Mail.

Affiliates and resellers

How do affiliates earn?

Share your link; you earn commission on what your referrals buy. Top affiliates earn over ₦300,000 a month.

Affiliate or reseller?

Affiliates refer customers to us; resellers sell to their own customers under their own brand.

Advertise Bergehost and earn over ₦300,000 a month

Join our affiliate referral program. Share your link, and earn commission on every hosting plan, domain and server your referrals buy.